Our Return Policy
Evelyn's Creations Return Policy
At Evelyn's Creations, your satisfaction is our top priority. We take great pride in crafting beautiful and unique wreaths for you. If you are unsatisfied with your purchase, we are here to help. Please review our return policy below:
1. Return Window:
You may return your wreath within 30 days of the delivery date for a full refund or exchange.
2. Condition of Returns:
To make a return, the wreath must be in its original, unused condition and packaging. Please ensure it is free from any damage or alterations.
3. Return Process:
To initiate a return, please get in touch with our customer service team at info@evelynscreationsnc.com with your order number and the reason for the return. Our team will provide you with detailed instructions for sending the wreath back to us, including a return address.
4. Shipping Costs:
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for the return, as we cannot guarantee receipt of your returned item.
5. Refunds and Exchanges:
We will process your refund or exchange once we receive and inspect your returned wreath. Refunds will be issued to the original payment method within 5-7 business days. If you choose an exchange, we will ship your new wreath at no additional cost.
6. Non-Returnable Items:
Our wreaths and products are only eligible for return or exchange if they are defective or have an error on our part.
7. Damaged or Defective Items:
If your wreath arrives damaged or defective, please contact us immediately at info@evelynscreationsnc.com. We will work with you to resolve the issue promptly by issuing a refund or sending a replacement.
8. Contact Us:
If you have any questions or concerns about our return policy, please email our customer service team at info@evelynscreationsnc.com or call us at 336.790.3530.
Thank you for choosing Evelyn's Creations. We appreciate your business and want to ensure your complete satisfaction. If you have any questions or concerns about our return policy, please don't hesitate to email our customer service team at info@evelynscreationsnc.com or call us at 336.790.3530.
At Evelyn's Creations, your satisfaction is our top priority. We take great pride in crafting beautiful and unique wreaths for you. If you are unsatisfied with your purchase, we are here to help. Please review our return policy below:
1. Return Window:
You may return your wreath within 30 days of the delivery date for a full refund or exchange.
2. Condition of Returns:
To make a return, the wreath must be in its original, unused condition and packaging. Please ensure it is free from any damage or alterations.
3. Return Process:
To initiate a return, please get in touch with our customer service team at info@evelynscreationsnc.com with your order number and the reason for the return. Our team will provide you with detailed instructions for sending the wreath back to us, including a return address.
4. Shipping Costs:
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service or purchasing shipping insurance for the return, as we cannot guarantee receipt of your returned item.
5. Refunds and Exchanges:
We will process your refund or exchange once we receive and inspect your returned wreath. Refunds will be issued to the original payment method within 5-7 business days. If you choose an exchange, we will ship your new wreath at no additional cost.
6. Non-Returnable Items:
Our wreaths and products are only eligible for return or exchange if they are defective or have an error on our part.
7. Damaged or Defective Items:
If your wreath arrives damaged or defective, please contact us immediately at info@evelynscreationsnc.com. We will work with you to resolve the issue promptly by issuing a refund or sending a replacement.
8. Contact Us:
If you have any questions or concerns about our return policy, please email our customer service team at info@evelynscreationsnc.com or call us at 336.790.3530.
Thank you for choosing Evelyn's Creations. We appreciate your business and want to ensure your complete satisfaction. If you have any questions or concerns about our return policy, please don't hesitate to email our customer service team at info@evelynscreationsnc.com or call us at 336.790.3530.